Terms of Service
These Terms govern use of ScalePulse. If you use ScalePulse for an organisation, you confirm that you can accept these Terms for that organisation. An executed order form or data-processing agreement prevails where it conflicts with these Terms.
1. The service
ScalePulse provides software for publishing consent notices, capturing granular consent choices, and maintaining pseudonymous consent evidence. It is not legal advice, a compliance certification, a registered Consent Manager, or a substitute for a Data Fiduciary’s own obligations under applicable law.
2. Your responsibilities
You must provide accurate account details, protect your credentials and installation key, publish lawful and reviewed notice content, and obtain any permissions required to use the service. You must not send raw personal data in widget event attributes, attempt to identify a person from ScalePulse pseudonymous references, use the service unlawfully, interfere with it, or bypass plan limits or security controls.
3. Your data and consent evidence
You retain rights in your notice content and your underlying product data. You instruct us to process the pseudonymous consent evidence necessary to provide the service. Published notice versions and ledger records are designed to be append-only: a replacement notice creates a new version rather than rewriting past evidence.
4. Availability and changes
We aim to operate a reliable service, but the service is provided on an availability basis and may be changed, suspended, or improved. The widget is designed to fail open so an outage does not block a customer’s page render; you remain responsible for deciding how your application acts when consent state is unavailable.
5. Plans and payment
Free-plan use is limited to the allowance shown in the workspace, currently 50,000 accepted events per tenant per UTC calendar month. Paid features, pricing, taxes, refunds, and any additional limits apply only when presented in an accepted order flow or order form. Planned features are not commitments to deliver on a particular date.
6. Confidentiality
Each party will protect the other’s non-public business information using reasonable care and use it only to provide or receive the service. This does not apply to information that is public without breach, independently developed, lawfully received without a duty of confidence, or required to be disclosed by law.
7. Disclaimers and liability
To the extent permitted by law, ScalePulse is provided “as is” and “as available.” We do not warrant that using it alone makes you compliant with DPDP or any other law. Neither party is liable for indirect, incidental, special, consequential, or punitive damages. Any further liability limits should be set in the applicable paid order form and reviewed by counsel.
8. Suspension and termination
We may suspend use that threatens the service, other customers, or applicable law. You may stop using the service at any time. Termination does not require us to modify evidence subject to immutable retention or a legal obligation. Contact us for account closure and export assistance.
9. Governing terms and contact
The governing law, venue, and legal entity should be stated in your order form. For questions about these Terms, contact contact@scalepulse.in.